Billing Terms & Conditions

These Billing Terms & Conditions (“Billing Terms”) form part of the overall Terms and Conditions governing the relationship between Charcoal BBQ Co Ltd (“the Company,” “we,” “our,” “us”) and the Customer (“you,” “your”).
By making a purchase from the Company, you agree to these Billing Terms.

You are responsible for providing accurate, up-to-date billing information when placing an order.
All invoices, receipts, and other billing documentation will be issued to the details you provide during the ordering process.
The Company reserves the right to suspend or cancel an order if the provided billing details are found to be incorrect, fraudulent, or incomplete.

Prices: All prices for products and services are in GBP (£) and include VAT at the prevailing rate unless stated otherwise. The Company reserves the right to change prices at any time, but this will not affect orders that have already been processed.
Payment Methods: Payments for goods and services can be made using the following methods:
- Credit/Debit cards (Visa, MasterCard, American Express, etc.)
- PayPal
- Bank transfer (if applicable)
- Other methods as agreed upon by the Company.
Payment Timing: Payment must be made in full at the time of purchase unless otherwise agreed. The Company reserves the right to withhold shipment or delivery until payment is confirmed.

Issuance: Once a purchase is complete, an invoice will be issued either via email or included with the delivered product (as applicable). This invoice will detail the products purchased, the applicable VAT, delivery charges, and any other relevant charges.
Billing Discrepancies: If there are any discrepancies in the billing or the details provided on your invoice, you must notify the Company in writing within 14 days of receiving the invoice. The Company will investigate and correct any billing errors as necessary.

If a payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts at a rate of 8% per annum over the Bank of England base rate, as allowed under the Late Payment of Commercial Debts (Interest) Act 1998.
The Company also reserves the right to charge a fixed late payment fee in accordance with UK legislation for each overdue invoice.
The Company may suspend or cancel your order if payment is not received within the agreed terms.

Refund Policy: Refunds will be processed in accordance with the Company’s standard return policy, which is detailed in the Terms and Conditions. Refunds will be issued to the same payment method used at the time of purchase.
Partial Refunds: If a product is returned, and a partial refund is appropriate, the Company will issue a refund for the returned goods and any applicable taxes. Delivery charges may not be refundable, unless the product is faulty or the wrong item was delivered.
Billing Adjustments: In cases where there has been a billing error (e.g., an incorrect price or double charge), the Company will issue a corrected invoice and/or process a refund for the difference.

For any subscription-based services (e.g., monthly BBQ supply boxes, membership), the following billing terms apply:
- Renewals: Subscription payments will automatically renew at the end of each subscription period unless cancelled by the Customer prior to renewal.
- Cancellation: Customers may cancel a subscription at any time, with cancellation taking effect at the end of the current billing period. No refunds will be issued for unused portions of a subscription unless otherwise specified.
- Changes to Subscription Price: The Company may change the subscription price, but will notify the Customer in advance of any such changes. The Customer may cancel their subscription if they do not agree to the new pricing.

The Company uses secure payment gateways to process all transactions. We take appropriate steps to protect your personal and financial information, in line with our Privacy Policy and applicable data protection laws (e.g., GDPR).
The Company does not store customer credit card information. All sensitive payment information is processed via third-party payment processors who are compliant with the Payment Card Industry Data Security Standard (PCI DSS).

If you have any issues with your billing (e.g., incorrect charge, double billing, or fraudulent activity), you must notify the Company within 30 days of the transaction date.
The Company will investigate any billing dispute and, if necessary, issue a credit or refund for the disputed amount, subject to the terms of our Refund Policy.

All prices include UK VAT (where applicable). If the products are to be delivered outside of the UK, customers may be subject to additional taxes, duties, or import charges imposed by the destination country.
It is the Customer’s responsibility to ensure that all import duties and taxes are paid for orders shipped outside the UK.

The Customer is required to provide a valid billing address that matches the address associated with their payment method. Any discrepancies or issues with the billing address may delay processing or shipping.

If an order is cancelled after payment is made, the refund will be processed according to the refund policy outlined above.
If a customer fails to make payment within the stipulated time frame, the Company reserves the right to suspend or cancel any further orders until payment has been made or resolved.

The Company reserves the right to amend or update these Billing Terms at any time. Any changes will be effective immediately upon posting on the website or through other means of communication.

If you have any billing-related inquiries or need assistance with a payment issue, please contact us:
- Email: info@charcoalbbqco.co.uk
- Phone: 012 1318 1899
- Postal Address: 10 Nevison Street, Larkhall, Scotland, ML9 2QG

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